ICICI Bank is India's largest private sector bank with total assets of Rs. 5,367.95 billion (US$ 99 billion) at March 31, 2013 and profit after tax Rs. 83.25 billion (US$ 1,533 million) for the year ended March 31, 2013. The Bank has a network of 3,529 branches and 11,063 ATMs in India, and has a presence in 19 countries, including India.
Job Description:
The incumbent is responsible for managing customer queries / complaints in voice process (inbound & outbound).
Key Deliverables:
Handle and resolve customer complaints/ queries over phone.
Provide customers with relevant product and service information.
Cross sell new product and service opportunities to customers over phone.
Provide feedback to the team leaders about product / process.
Key Skills:
Good Communication Skills (English & Hindi Language).
Open to work in rotational shifts.
Age: less than or equal to 28 years.
Qualifications: Graduates in any discipline.
Experience: 0 - 2 years experience in call centers handling domestic and international customers.
Location: Thane, Hyderabad.
How to apply:
To Submit your resume to specific opening please visit ICICI Career website or read Employment notification.
Job Description:
The incumbent is responsible for managing customer queries / complaints in voice process (inbound & outbound).
Key Deliverables:
Handle and resolve customer complaints/ queries over phone.
Provide customers with relevant product and service information.
Cross sell new product and service opportunities to customers over phone.
Provide feedback to the team leaders about product / process.
Key Skills:
Good Communication Skills (English & Hindi Language).
Open to work in rotational shifts.
Age: less than or equal to 28 years.
Qualifications: Graduates in any discipline.
Experience: 0 - 2 years experience in call centers handling domestic and international customers.
Location: Thane, Hyderabad.
How to apply:
To Submit your resume to specific opening please visit ICICI Career website or read Employment notification.
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