Cisco Hiring candidates as Customer Support Engineer, TAC

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Post :
Customer Support Engineer, TAC (Technical Assistance Centre)

Location : Bangalore, IND

Job Details:

The person will be responsible for providing technical support for Cisco products and networking technologies to Cisco's customers and partners world-wide. The breadth and diversity of technology exposure is second to none. The TAC is probably the best "networking school" in the world. The TAC is the first to be confronted by challenges and issues with new equipment and tools in the field. As such all roles have a technology learning curve that never ends.

All TAC members have strong fundamental "core" networking skills with specialist technology skills in areas like core networking (routing – switching) or advanced technologies like Voice – Security

There are opportunities to make lateral moves across the various teams over time. Likewise, after time many TAC members have followed career paths into a variety of Cisco disciplines.

Education:

• BE in Computer Science or equivalent recommended
• Cisco and other relevant technical certification (advantageous)

Experience:

• Prior experience in a technical support capacity (advantageous).
• Prior experience of high-level technical problem solving (essential)

Relationships:

• Reports to a TAC team manager.
• Builds strong team relationships with other Customer Support Engineers. Enjoys sharing knowledge. Effectively troubleshoots problems both alone and as part of a team, depending on the nature of the incident.
• Connects directly with Cisco customers and builds effective working relationships while solving their issues. Manages customer expectations and always aims to leave the customers feeling valued and overall positive about Cisco.

How to apply:
To get more information or apply please visit current job opening page at Cisco Official website.